Support Centre

We want to ensure your journey on Viper is as smooth as possible. This section will help with any enquiries.

Privacy Policy

Viper website privacy policy

Key details

This website privacy policy describes how Viper protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This policy is updated from time to time. The latest version is published on this page.

This website privacy policy was updated on: 24th June 2017

If you have any questions about this policy, please email developer@vipernights.com

Introduction

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

What data we gather

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information, such as postcode, preferences and interests
  • Website usage data
  • Other information relevant to client enquiries
  • Other information pertaining to special offers and surveys

How we use this data

Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.

Specifically, we may use data:

  • For our own internal records.
  • To improve the products and services we provide.
  • To contact you in response to a specific enquiry.
  • To customise the website for you.
  • To provide profiling or intelligence information to bars or clubs
  • To send you promotional emails about products, services, offers and other things we think might be relevant to you.
  • To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.

·       To contact you via email, telephone or mail for market research reasons.

Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

·      Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the Viper website structure, design, content and functions.

·      Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.

·      Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.

·      Store information about your preferences. The website can then present you with information you will find more relevant and interesting.

·      To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies.

Controlling information about you

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

  • Opt-in to receive marketing communications from us by email, telephone, text message or post.
  • Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

Security

We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside the [domain name] domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

Terms and Conditions

I. TERMS AND CONDITIONS OF USE AND SALE

1. INTRODUCTION AND OUR ROLE

1.1. Company details: Viper is the trading name of Nerpoti Limited, a company registered in England and Wales with registered company number 10428830 whose registered office is at Kemp House 160 City Road, London, EC1V 2NX.

1.2. VAT number: N/A.

1.3. Service: We provide a way for you to communicate your orders ("Orders") for products ("Products") to delivery or takeaway restaurants ("Bars") displayed on the Viper App (the "Service").

2. VIPER APP ACCESS AND TERMS

2.1. Viper App access: You may access some areas of the Viper App without making an Order or registering your details with us. Most areas of the Viper App are open to everyone.

2.2. Acceptance of terms: By accessing any part of the Viper App, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Viper App immediately, and you will not be able to order any Products through the Viper App.

2.3. Revision of terms: We may revise these Website Terms at any time. You should check the Website regularly to review the current Website Terms, because they are binding on you. You will be subject to the policies and terms and conditions in force at the time that you place an Order through us.

2.4. Responsibility: You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Website Terms and that they comply with them.

3. YOUR STATUS

3.1. Capacity and age: By placing an Order through the Viper App, you warrant that:

3.1.1. You are legally capable of entering into binding contracts; and 

3.1.2. You are at least 18 years old.

3.2. Alcohol and cigarettes: Furthermore, you acknowledge and agree that:

3.2.1. Pursuant to the Licensing Act 1964, it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18;

3.2.2. Cigarettes are not for sale to persons under the age of 18; and

3.2.3. Orders containing either alcohol or cigarettes can therefore not be accepted from or on behalf of persons under the age of 18.

4. HOW TO MAKE AN ORDER AND HOW IT IS PROCESSED

4.1. Compiling your Order: Once you have selected the Products you wish to order from the menu of your chosen Bar and provided the other required information, you will be given the opportunity to submit your Order by clicking or selecting the "buy now", "split payment" or similar button. It is important that you check all the information that you enter and correct any errors before clicking or selecting this button; once you do so we will start processing your Order and errors cannot be corrected.

4.2. Amending or cancelling your Order: Once you have submitted your Order and your payment has been authorised, you will not be entitled to change or cancel your Order, nor will you be entitled to a full refund as your deposit will not be refunded. If you wish to cancel your order you can do so through the app but a 10% charge will be taken.

4.3. Payment authorisation: Where any payment you make is not authorised, your Order will not be processed or communicated to the relevant Bar.

4.4. Processing your Order and Bar rejections: On receipt of your Order, we will begin processing it by sending it to the relevant Bar and will notify you by email that your Order has been received and is being processed. Please note that any confirmation page that you may see on the Viper App and any Order confirmation e-mail that you may receive each merely indicate that your Order has been received and is being processed by us, and does not necessarily mean that your Order has been accepted by the Bar. We encourage all our Bars to accept all Orders and to communicate any rejection promptly, and we will notify you (generally by email) as soon as reasonably practicable if a Bar rejects your Order. However, Bars have the discretion to reject Orders at any time because they are too busy, due to weather conditions or for any other reason.

4.4 Split Payment:  This does not grantee a split payment.  Your card will be charged the full amount and will only be reimbursed when your friends pay.  You must follow a friend or friends to request a split payment and they 24 hours to accept otherwise the card charged in the first instance will remain as originally charged.

4.5. Order upon arrival:  Estimated times for your arrival at the bar and collection of your order are provided by the bars and are only estimates. Neither the bars nor we guarantee that Orders will be available within the estimated times.

5. PRICE AND PAYMENT

5.1. VAT and delivery costs: Prices will be as quoted on the Viper App. These prices include VAT and any online payment administration charge imposed by the Bar.  These will be added to the total amount due where applicable.

5.2. Incorrect pricing: The Viper App contains a large number of menus and it is possible that some of the menus may include incorrect prices. If the correct price for an Order is higher than the price stated on the Viper App, we will normally contact you before the relevant Order is dispatched. In such an event, neither we nor the relevant Bar is under any obligation to ensure that the Order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.

5.3. Payment methods: Payment for Orders must be made by an accepted credit or debit card through the Viper App.

5.4. Card payments: If you pay by credit or debit card, you may be required to show the card to the Bar at the time of delivery as proof of identification and so that they can check that the card conforms with the receipt data for the Order. Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit or debit card.

5.5. Credit and discount vouchers: A credit or discount may apply to your Order if you use a promotional voucher or code recognised by the Viper App and endorsed by Viper, and you pay for any balance by credit or debit card. Please refer to our voucher terms and conditions for the full terms and conditions applicable to the use of credit and discount vouchers.  Please note that because of standard banking procedures, your bank or card issuer will initially "ring-fence" the full amount of the Order (before any credit or discount) in your account for between 3 to 5 working days (or longer, depending on your bank or card issuer), and this amount will therefore be unavailable in your account for that period. The credit or discount will be applied at the time your bank or card issuer transfers the funds for your Order to us, at which point the credit or discounted amount will not be transferred to us and will instead be released by your bank or card issuer back into your available balance. You acknowledge and agree that neither we nor the relevant Bar will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

5.6. Rejected Orders:  Because of standard banking procedures, once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will "ring-fence" the full amount of your Order. If your Order is subsequently rejected by the Bar (as described in paragraph 4.4 above) or cancelled for any other reason, your bank or card issuer will not transfer the funds for the Order to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that neither we nor the relevant Bar will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

 

6. CUSTOMER CARE

6.1. General: Customer care is extremely important to us. Subject to paragraphs 6.5 and 11, our Customer Care team will therefore try to assist you where possible if you have any problems with your Order. You can contact our Customer Care team by clicking or selecting the "Need help?", "Help" or similar button or by calling the telephone number shown on the Website.

6.2. Questions about your Order: If your Order is taking longer than expected or you have any other problems with your Order, you can contact the Bar to follow up on your query.

6.3. Changing or cancelling your Order: If you wish to change or cancel your Order after it has been submitted and payment has been authorised, you may contact the bar. However, there is no guarantee the Bar will agree to your requests as they may have already started processing your Order.

6.4. Complaints or feedback: In the event that you are dissatisfied with the quality of any Products or the service provided by a Bar, please consider providing feedback in the form of ratings, comments and reviews on the Viper App (together, "Reviews") to reflect your experience. The Reviews are an important part of our quality control process.   You can also contact us through our website, www.vipernights.com.

6.5. Compensation: If you are dissatisfied with the quality of any Products or the service provided by a Bar and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact the Bar directly to lodge your complaint and, where appropriate, follow the Bars own complaint procedures. If you are unable to contact the Bar, or the Bar refuses to deal with your complaint, you can contact the Viper team through the website stated above.  Our Customer Care Team will attempt to contact the Bar in order to request compensation on your behalf.  Please note that we have no control over Bars and the quality of the Products or service that they provide, and we not able to provide, and have no responsibility or liability for providing, any compensation to you on behalf of any Bar.

7. LICENCE

7.1. Terms of permitted use: You are permitted to use the Viper App and Website and print and download extracts from the Website for your own personal non-commercial use on the following basis:

7.1.1. You must not misuse the Website or Viper App (including by hacking or "scraping").

7.1.2. Unless otherwise stated, the copyright and other intellectual property rights in the Website or Viper App and in material published on it (including without limitation photographs and graphical images) are owned by us or our licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Website Terms, any use of extracts from the Website other than in accordance with paragraph 7.1 is prohibited.

7.1.3. You must not modify the digital or paper copies of any materials that you print off in accordance with paragraph 7.1 and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.

7.1.4. You must ensure that our status as the author of the material on the Website or Viper App is always acknowledged.

7.1.5. You are not allowed to use any of the materials on the Website or the Website itself or the Viper App for commercial purposes without obtaining a licence from us to do so.

7.2. Limitation on use: Except as stated in paragraph 7.1, the Website or Viper App may not be used, and no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without our prior written permission.

7.3. Reservation of rights: Any rights not expressly granted in these Website Terms are reserved.

8. SERVICE ACCESS

8.1. Viper App availability: While we try to ensure the Viper App is normally available twenty four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the Viper App is unavailable at any time or for any period.

8.2. Suspension of access: Access to the Viper App may be suspended temporarily at any time and without notice.

8.3. Information security: The transmission of information via the internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Viper App; any transmission is at your own risk.

9. VISITOR MATERIAL AND REVIEWS

9.1. General:

9.1.1. Other than personally identifiable information, which is covered under our Privacy Policy, any material you post, upload or transmit or upload to the Viper App (including without limitation Reviews) ("Visitor Material") will be considered non-confidential and non-proprietary. By posting, uploading or transmitting any Visitor Material, you represent and warrant that you own or otherwise control all of the rights to such Visitor Material. You agree that we will have no obligations with respect to any Visitor Material, and that we and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use any Visitor Material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.

9.1.2. You represent and warrant that that any Visitor Material you post, upload or transmit does not and will not breach any of the restrictions in paragraphs 9.2 to 9.3 below.

9.2. Visitor Material Policy: You are prohibited from posting, uploading or transmitting to or from the Viper App any Visitor Material (including any Reviews) that:

9.2.1. breaches any applicable local, national or international law;

9.2.2. is unlawful or fraudulent;

9.2.3. amounts to unauthorised advertising; or

9.2.4. contains viruses or any other harmful programs.

9.3. Visitor Reviews Policy: In particular (but without limitation), any Reviews that you submit through the Viper App must not:

9.3.1. contain any defamatory, obscene or offensive material;

9.3.2. promote violence or discrimination;

9.3.3. infringe the intellectual property rights of another person;

9.3.4. breach any legal duty owed to a third party (such as a duty of confidence);

9.3.5. promote illegal activity or invade another's privacy;

9.3.6. give the impression that they originate from us; or

9.3.7. be used to impersonate another person or to misrepresent your affiliation with another person.

9.4. Removal of Reviews: The prohibited acts listed in paragraphs 9.2 and 9.3 above are non-exhaustive. We reserve the right (but do not undertake, except as required by law, any obligation) and have the sole discretion to remove or edit at any time any Reviews or other Visitor Material posted, uploaded or transmitted to the Viper App that we determine breaches a prohibition in paragraphs 9.2 or 9.3 above, is otherwise objectionable or may expose us or any third parties to any harm or liability of any type, or for any other reason. 

9.5. Use of Reviews: The Reviews and other Visitor Material contained on the Viper App are for information purposes only and do not constitute advice from us. Reviews and Visitor Material reflect the opinions of customers who have ordered through the Viper App or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, we assume no responsibility or liability to any person for any Reviews or other Visitor Material, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that you may encounter in any such materials.

9.6. Liability: You agree to indemnify us against any losses, damages and claims (and all related costs) incurred by or made against us by a Bar or any other third party arising out of or in connection with any Reviews or other Visitor Material that you provide in breach of any of the representations and warranties, agreements or restrictions set forth in this paragraph 9.

9.7. Disclosure to authorities and courts: You acknowledge that we will fully co-operate with any competent authority requesting or directing us to disclose the identity or location of anyone posting any Reviews or other Visitor Material in breach of paragraph 9.2 or 9.3 or any other applicable restriction and you release us to the fullest extent permitted by law from all liability in relation to such disclosure.

10. LINKS TO AND FROM OTHER WEBSITES

10.1. Third party websites: Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed and do not control any of these third party websites (and are not responsible for these websites or their content or availability). We do not endorse or make any representation about these websites, their content, or the results from using such websites or content. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.

10.2. Linking permission: You may link to the Website's homepage (www.vipernights.com), provided that:

10.2.1. you do so in a fair and legal way which does not damage or take advantage of our reputation;

10.2.2. you do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists;

10.2.3. any website from which you link must comply with the content standards set out in these Website Terms (in particular paragraph 9 (Visitor Materials and Reviews));

10.2.4. we have the right to withdraw linking permission at any time and for any reason.

11. DISCLAIMERS

11.1. Website and Viper App information: While we try to ensure that information on the Website or Viper App is correct, we do not promise it is accurate or complete. We may make changes to the material on the Website or Viper App, or to the Service, Products and prices described on it, at any time without notice. The material on the Website or Viper App may be out of date, and we make no commitment to update that material. 

11.2. Allergy and other menu information: We try to accurately copy the item names, descriptions, prices, special offer information, allergenic warnings and other information ("Menu Information") from the menus that are provided to us by Bars. However, it is the Bars that are responsible for providing this Menu Information and ensuring that it is factually accurate and up-to-date, and we do not undertake any such responsibility. If you are in doubt about allergy warnings, contents of a drink or any other Menu Information, you should confirm with the Bar directly before ordering.

11.3. Bar actions and omissions:  The legal contract for the supply and purchase of Products is between you and the Bar that you place your Order with. We have no control over the actions or omissions of any Bar. Without limiting the generality of the foregoing, you acknowledge and accept the following by using the Website:

11.3.1. We do not give any undertaking that the Products ordered from any Bar through the Viper App will be of satisfactory quality or suitable for your purpose and we disclaim any such warranties. 

11.3.2. Estimated times for arrivals are provided by the Bars and are only estimates. Neither we nor the Bars guarantee that Orders will be delivered or will be available for collection within the estimated times. 

11.3.3. We encourage all our Bars to accept all Orders and to communicate any rejection promptly, and we will notify you (generally by email) as soon as reasonably practicable if a Bar rejects your Order. However, we do not guarantee that Bars will accept all Orders, and Bars have the discretion to reject Orders at any time because they are too busy, due to weather conditions or for any other reason.

11.3.4. The foregoing disclaimers do not affect your statutory rights against any Bar.

11.4. Exclusion of terms: We provide you with access to the Website, Viper App and Service on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the Website, Viper App and Service (including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to the Website or Service, or be otherwise implied or incorporated into these Website Terms, by statute, common law or otherwise ).

12. LIABILITY

12.1. General: Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Website Terms affects your statutory rights.

12.2. Exclusion of liability: Subject to clause 12.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if forseeable, arising under or in connection with the Service or the Website (including the use, inability to use or the results of use of the Service or the Website) for:

12.2.1. any loss of profits, sales, business, or revenue;

12.2.2. loss or corruption of data, information or software;

12.2.3. loss of business opportunity;

12.2.4. loss of anticipated savings;

12.2.5. loss of goodwill; or

12.2.6. any indirect or consequential loss.

12.3. Limitation of liability: Subject to clauses 11, 12.1 and 12.2, our total liability to you in respect of all other losses arising under or in connection with the Service or the Website, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed twice the value of your Order or £100, whichever is lower.

12.4. Additional costs: You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use.

13. TERMINATION

13.1. Grounds for termination: We may terminate or suspend (at our absolute discretion) your right to use the Website, Viper App and the Service immediately by notifying you in writing (including by email) if we believe in our sole discretion that:

13.1.1. you have used the Website or Viper App in breach of paragraph 7.1 (License);

13.1.2. you have posted Reviews or other Visitor Material in breach of paragraphs 9.2 or 9.3 (Visitor Material and Reviews);

13.1.3. you have breached paragraph 10.2 (Links to and from other websites); or

13.1.4. you have breached any other material terms of these Website Terms.

13.2. Obligations upon termination: Upon termination or suspension you must immediately destroy any downloaded or printed extracts from the Website.

14. WRITTEN COMMUNICATIONS

14.1. Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, Viper App or ordering Products via the Viper App, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

15. EVENTS OUTSIDE OUR CONTROL

15.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Website Terms that is caused by events outside our reasonable control ("Force Majeure Event").

15.2. A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

15.2.1. strikes, lock-outs or other industrial action;

15.2.2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

15.2.3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

15.2.4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

15.2.5. impossibility of the use of public or private telecommunications networks; and

15.2.6. the acts, decrees, legislation, regulations or restrictions of any government.

15.3. Our performance under these Website Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Website Terms may be performed despite the Force Majeure Event.

16. ADDITIONAL TERMS

16.1. Privacy Policy: We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. You should review our Privacy Policy, which is incorporated into these Website Terms by this reference and is available here.

16.2. Other terms: You should also review our Cookies Policy for information regarding how and why we use cookies to improve the quality of the Website and Service, our Voucher Terms and Conditions for information regarding the use of credits and promotional discounts on the Website, and our Competitions Terms and Conditions for information regarding the terms applicable to competitions that we may run from time to time. All of these are incorporated into these Website Terms by this reference.

16.3. Severability: If any of these Website Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

16.4. Entire agreement: These Website Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.

16.5. No waiver: Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms will not be interpreted as a waiver of your or our rights or remedies.

16.6. Assignment: You may not transfer any of your rights or obligations under these Website Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase or are sold to.

16.7. Headings: The headings in these Website Terms are included for convenience only and shall not affect their interpretation.

17. GOVERNING LAW AND JURISDICTION

17.1. These Website Terms shall be governed by and construed in accordance with English law. Disputes or claims arising in connection with these Website Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.

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FAQs

How do I download the app?
The app will be available on both the app store and Google Play once launched. We will be sure to let you know when it is available.
Does the app guarantee me entry into bars?
No, Viper does not guarantee entry but it does give customers a greater chance of entry. Terms and conditions are stipulated in the left hand column and on the app when purchasing an upgrade.
Which bars are on Viper?
We are always adding new bars and clubs to Viper. Some of the best bars are already on board and more are joining the network every week.
Is the Viper app free to download?
Yes, the app is free to download for users.
How do I use Viper?
Sign up for a VIPER account - Browse available bars and upgrade packages available - Book the upgrade of your choice - Pay the bill or split the tab with your friends - Turn up at the venue within the time suggested and give them your password - Enjoy your night.
What can I do with the VIPER app?
Browse bars and clubs around Manchester - Book VIP upgrades - Pre-Order drinks packages - Split the cost with friends - See what each venue is like on the night - Skip the queues and walk straight in.
What is the benefit of using Viper?
We at VIPER want you to have a great night out, every night out. We want to put the best bars and packages in the palm of your hand. We also want you to have the freedom to start your night out in once place and move somewhere else without risk. By using Viper you have an extremely convenient way to book VIP upgrades without the hassle of a phone call or carrying cash. You get access to the best bar and clubs, and you’ve got the Viper support network to help you have a great night out.
Once I’ve bought an upgrade what happens then?
Once you have purchased an upgrade we send your order to the bar. Once they have confirmed your order you’ll receive a notification with a password to use at the venue and a timer counting down on when you need to be there by.
How do I split the cost with my friends?
To split the payment you either share the split with your facebook friends through the app or use the code. Then when all the splitters have confirmed the code you click pay. This request is then submitted to the bar, once the bar accepts the offer the payment is taken from the cards. If any payments fail from any of the parties who are splitting the payment then the initiator of the transaction will be charged the remaining amount. Once the Order is redeemed at the Bar the payment charges are taken.
Can I pre-book through the VIPER app?
The app is built to work in real time and help you on your night out. Within each upgrade you will see whether it's available every night or just that night.
Can I suggest a bar I would like on the app?
We’d love to hear which bars you want on the app. Please get in touch on any of our social channels.
What if I need to cancel an order?
Once you have purchased an upgrade, you have the option to cancel by selecting the button on the upgrade tab in the app. If you need to cancel after the bar has accepted your offer you need to contact the bar directly through the app or call.
Can I talk to the bar directly?
Yes, you can. Once you have purchased and upgrade you have the ability to chat to the bar through the app to cover any questions you may have.
Can I invite friends to download the app?
Yes, of course. We’d love it if you did. Simply select the ‘invite your friends’ function on your profile and away you go.
Where is Viper available?
Viper is only available in Manchester at the moment but we are looking to expand to other great cities. Feel free to get in touch and let us know where you want us.
Am I guaranteed entry with a VIPER booking?
No. Each bar and club on the VIPER network has complete discretion for entry. Information about the venue’s dress code and conduct guidelines can be found on the venue’s listing in the app.
Where is good to go in Manchester?
We love this question. There are so many great bars and clubs in Manchester you’re bound to find somewhere for you. Each bar in the app comes with our own review, but if you need more information please send us a message on any of our social channels and the team will be happy to help.

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